Privacy Policy

1. Introduction

Welcome to Convertss ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI chatbot and analytics services.

By using Convertss, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company name, industry type, country)
• Company website URL and domain information
• Payment and billing information
• Customer support communications
• Configuration preferences and settings

2.2 Data Collected via Script Integration

When you integrate our JavaScript tracking script on your website, we automatically collect:

• Website Visitor Behavior: Pages viewed, time spent, click patterns, scroll depth, navigation paths
• Form Interactions: Form field entries, submissions, abandonment data, validation errors
• Chat Conversations: Messages exchanged with the AI chatbot, conversation timestamps, user queries
• Technical Information: IP addresses, browser type, device information, operating system, screen resolution
• Session Data: Session duration, referral sources, UTM parameters, cookies and similar technologies
• Event Tracking: Button clicks, downloads, video plays, and custom events you configure

2.3 Analytics and Performance Data

• Conversion metrics and funnel analytics
• User engagement scores and behavior patterns
• A/B testing results and optimization data
• Heatmaps and session recordings (when enabled)

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Providing AI chatbot functionality, lead generation, and analytics
• Personalization: Customizing chatbot responses and user experiences
• Analytics: Generating insights, reports, and conversion optimization recommendations
• AI Training: Improving our AI models and chatbot performance (anonymized data only)
• Communication: Sending service updates, technical notices, and support messages
• Security: Detecting fraud, preventing abuse, and ensuring platform security
• Compliance: Meeting legal obligations and enforcing our terms

4. Website Script Integration

Our service requires you to embed our JavaScript tracking code on your website. This script:

• Runs in your website visitors' browsers to enable chatbot functionality
• Captures user interactions, form submissions, and browsing behavior
• Sends collected data to our secure servers for processing and analysis
• Sets cookies and uses local storage for session management
• Tracks user journeys across multiple pages and sessions

Your Responsibility: You must inform your website visitors about our tracking through your own privacy notice and obtain necessary consents as required by applicable laws (GDPR, CCPA, etc.).

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Cloud hosting (AWS, Google Cloud), payment processors, email services
• Business Partners: Integration partners and API collaborators (with your consent)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: Any other third parties you explicitly authorize

We do NOT sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission (TLS/SSL)
• Encrypted data storage and secure backup systems
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data: Duration of your subscription plus 90 days
• Analytics data: Up to 24 months for historical reporting
• Chat conversations: Up to 12 months or as configured
• Billing records: As required by law (typically 7 years)

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain data processing activities
• Restriction: Request limitation of data processing
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at support@convertss.com

9. Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to:

• Maintain user sessions and authentication
• Remember preferences and settings
• Track user behavior and analytics
• Enable chatbot functionality
• Improve service performance

You can control cookies through your browser settings, but disabling them may limit functionality.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns, contact us at:

14. Regional Specific Rights

GDPR (European Users)

If you are located in the EEA/UK, you have additional rights under GDPR. We process your data based on legitimate interests, contractual necessity, and your consent where required.

CCPA (California Users)

California residents have the right to know what personal information is collected, request deletion, and opt-out of sale (we don't sell data). You also have the right to non-discrimination for exercising your privacy rights.